Please use the calendars below to check if I'm available on your desired delivery date. These calendars are just for reference. You cannot click on the calendar. If I'm not available on the exact date, consider selecting an earlier date.

To begin the custom ordering process please email us at info@thesvfarm.com OR message us here: https://www.facebook.com/serenityvalleyfarmco/

By purchasing you agree to the following terms of service:

PAYMENT
You pay, I’ll bake! Payment is required at checkout. All of our baked goods are based in sourdough, utilizing the long-fermentation process to create delicious (and gut-friendly) baked goods. Your payment reserves your order and secures your delivery date.

REFUNDS
All sales are final. We use the highest quality organic and/or non-GMO ingredients available because we understand the difference that it makes. Due to the long-fermentation process of sourdough, orders are typically started 3-5 days in advance and ingredients are purchased days before that.

For CUSTOM COOKIE ORDERS full payment is expected to secure your delivery date. We understand that sometimes life happens. If the need for cancellation arises, please contact us ASAP. At our discretion, we can offer a 50% refund for custom cookie orders only, that are cancelled up to 10 days prior to delivery.

DELIVERY
All orders are delivered to your door via porch drop off on the specified delivery date. Delivery date is selected during the checkout process. ⭐️⭐️ Due to order volume, we cannot change the delivery date after orders are placed.

COTTAGE FOOD LAWS
This product was produced in a Cottage Food Certified home kitchen that is not subject to state licensure or inspection and that may also process common food allergens such as tree nuts, peanuts, sesame, eggs, soy, wheat, milk, fish, and crustacean shellfish. This product is not intended for resale.

INCLEMENT WEATHER
If delivery is impossible due to inclement weather, your order will be heat sealed for delivery on the soonest, safe day. Unfortunately, no refunds can be offered due to weather, but we will make sure your order is kept as fresh as possible!

For custom cookie orders, the following terms of service are in addition to the above terms.

PAYMENT
Custom cookie orders will be invoiced after cookie design, quantity and delivery date is agreed upon. All invoices should be paid within 24 hours to secure your delivery date.

CHANGE REQUESTS
We understand that decisions are tough, which is why we talk with you extensively and request photo inspiration prior to invoicing. Once invoices have been paid, we are unable to accommodate any shape or color change requests.

INSPIRATION
Thanks for providing those inspiration pictures! Please remember that they are just that - inspiration. While we try to get your order as close as possible, they may not be an exact replica. Colors and lighting in inspiration photos may be slightly different due to photography filters. Copyrighted images (think that magical theme park or your favorite super heroes) are protected and we are unable to replicate them, however we CAN work with similar color palettes and themes, so let’s chat!

PRODUCT PHOTOGRAPHY
We reserve the right to photograph your custom order for use on our website and social media channels. HOWEVER, we understand that sometimes cookies are a surprise and your secrets are safe with us! We will not publish pictures of your order until after your event takes place because we share your love of the joy of surprises!

ORDER MINIMUM
I require a minimum of 1 dozen! Need fewer? We offer seasonal cookies in smaller quantities on our website!

COMMUNICATION
Occasionally I will have a question about your order. We ask that you reply to messages/emails within 24 hours, otherwise we will make the creative decision in order to be able to deliver your order to you on time.

DELIVERY
Once we deliver your order, our responsibility ends and your responsibility begins. Cookies are individually heat sealed and packaged in a box with padding. Once delivered, we are not responsible for cookies that are mishandled, dropped or break. Cookies should be stored at room temperature and are best within 3-5 days, however cookies can also be frozen in their individual heat sealed packaging for up to 3 months.

REFUNDS
While we want you to love our cookies, if you are not satisfied with your order, please return all uneaten cookies within 24 hours so we can assess their condition and troubleshoot any problems. We will then determine if a credit may be issued for a future order.